Digital Strategy Manager
NCR Corporation, Atlanta, GA | January 2022 – present
Responsible for establishing and maintaining relationships with executive level decision makers in NCR Digital Insight’s top tier clients, building true partnerships for the specific purpose of contractual continuity and increasing revenue generation through the sale of additional products and services. Responsible for generating revenue in assigned accounts by securing sales of add-on products deemed as strategic products and by creating and managing strategies to improve end user adoption and bill pay penetration. Negotiate pricing on renewals, products, and services both internally and externally. Serve as the primary point of contact for the client while coordinating NCR Digital Insight resources required to service the clients and deliver products.
Customer Success Manager
NCR Corporation, Atlanta, GA | July 2016 to January 2022
Responsible for leading and/or participating in projects that support Digital Insight’s Sales and Relationship Management teams. Works directly with clients and internal parties to complete assigned projects. Works with management to develop and implement new projects and makes recommendations to ensure success of program efforts. Developed department online portal and dashboard. Developed expansion of operational review meeting program to serve a larger customer base.
Network Administrator, AVP
Partners Bank (formerly SIS Bank), Sanford, ME | April 2014 to July 2016
Primary technical position responsible for the proper operation, maintenance and support of SIS’ information services back-office equipment and systems. Works heavily with approved vendors to ensure the processing equipment is in daily working conditions. Responsible for all PC’s, Servers and related equipment service and support activities. Oversaw and support systems related to Electronic Banking including: ATM’s, Debit Card Instant Issue machines, the banks website, intranet, etc. During tenure at SIS Bank, participated in 2 core system conversions, migrated email system to new Microsoft Exchange instance, developed change control procedures, and implemented helpdesk ticket program.
Electronic Banking Manager, AVP
Partners Bank (formerly SIS Bank), Sanford, ME | December 2003 to April 2014
Manage all electronic banking services including debit card program, online banking, business online banking, remote deposit, mobile banking and ACH origination. Implemented an eBranch and a suite of electronic banking products that made SIS a premier bank for electronic banking services. Participated as a key role in two core system conversions. Developed the company intranet for employees to access forms, tools and documentation.
Southern New Hampshire University, currently studying Psychology
Nyack College, studied Communications
Schenectady Christian School, Diploma